Review score
- Your review score is the running average guests leave after stays — the strongest trust signal on any platform and a direct input to search ranking and badge status.
- Category: Guests
The brutal arithmetic
Scores live near the ceiling: on Airbnb the difference between 4.9 and 4.6 is the difference between thriving and warnings. One avoidable bad review takes many perfect stays to dilute.
What actually protects it
Accuracy (photos match reality), cleanliness, and communication speed — the three categories guests punish hardest. Most bad reviews are set up by surprise, not by the flaw itself.
Part of the Stays short-term rental glossary.
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