Response rate & response time
- Response rate is the share of new enquiries you answer within 24 hours; response time is how fast. Both feed search ranking, and slow replies lose bookings to the next listing.
- Category: Guests
Why speed converts
Travellers message several listings at once; the first solid answer usually wins the booking. Minutes-fast replies also read as "this host will be reachable when something goes wrong."
The always-on problem
Enquiries arrive at 23:47 from other time zones. This is the single clearest case for automation — instant, accurate answers without a human awake.
Part of the Stays short-term rental glossary.
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