Key exchange
- Key exchange is how guests physically get access — in-person handover, lockbox, concierge/café pickup, or none at all with a smart lock.
- Category: Operations
The options ranked
In-person is warm but chains you to arrival times. Lockboxes are cheap and reliable. Key cafés/concierges suit apartment buildings that ban boxes. Smart locks eliminate the object entirely.
What matters
Whatever the method: it must work at 2 a.m. for a jet-lagged guest without calling you.
StaysSelf check-in
StaysSmart lock
Part of the Stays short-term rental glossary.
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