What a vacation rental manager is actually responsible for
A checklist of what “full management” must include — useful for grading any manager, including us.
Before the stay
Listing quality and photos, channel distribution, price setting, guest screening within platform rules, instant answers to pre-booking questions (slow replies lose the booking to the next listing).
During the stay
24/7 guest support, check-in logistics, mid-stay issues (wifi, heating, “how does the coffee machine work” at 11pm), and escalation of anything that costs money to the owner with a recommendation.
After the stay
Cleaning and turnover verification, review management, damage claims within platform windows, payout tracking, and calendar reopened without gaps. If a manager can’t show you how each item happens, it isn’t full management.
The honest answers.
What happens when something goes wrong during a stay?
The AI resolves routine issues directly with the guest and dispatches your cleaner or maintenance contact when needed. Anything involving money — refunds above a limit you set, damage claims — always comes to you first with a recommended action. You stay in control of every decision that costs you money.
What do I actually have to do?
Send photos and your address, approve the listing we write, and tell us how you handle keys and cleaning today (we'll plug into it, or set you up with a smart lock or local cleaner network). After that: nothing. You'll get a monthly summary and payouts to your bank account.
Send your photos today.
Keep your 2% rate forever.
We'll send back your finished listing within 48 hours — free, no commitment. If you like it, we publish it and your property starts earning.
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