How it works

Airbnb house rules: what to include (and what to skip)

Good house rules prevent the incidents you fear without scaring off the guests you want.

Include

Quiet hours with times; guest count and visitor policy; smoking policy; pet policy with any fee; parking reality; check-out steps that take under five minutes. Specific beats stern.

Skip

Long threat lists and all-caps warnings — they read as “difficult host” and lower conversion. If a rule matters enough to evict over, it matters enough to state calmly.

Enforcement is response speed

Rules work when someone answers the “quick question” at 22:40 before it becomes a problem. Our AI applies your rules in every guest conversation, in the guest’s language, and escalates anything unusual to you.

Stays24/7 guest communication

StaysAirbnb management

The honest answers.

What happens when something goes wrong during a stay?

The AI resolves routine issues directly with the guest and dispatches your cleaner or maintenance contact when needed. Anything involving money — refunds above a limit you set, damage claims — always comes to you first with a recommended action. You stay in control of every decision that costs you money.

Do guests know they're talking to an AI?

Guests see "the host team" and get answers in seconds instead of hours. If a guest asks for a human, or the AI isn't confident, the conversation is escalated. Response speed is one of the biggest drivers of ranking and reviews on every booking platform — this is where you'll notice the difference.

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